" And now here I am, remembering how I used to have to log into multiple physical systems -- or at the very least, having to carry multiple passkeys -- to be able to access different line of business applications or systems, where now I log into a bank of Hyper-V environments from a single console while sitting at home
Some of these systems will be records repositories, but many of them will be line of business applications which may create records but not manage them effectively
By tightly integrating enterprise capture with case management and business process management, the result is the ability to fully automate the downstream process across SharePoint, ECM, CRM, ERP and line of business applications. We call this integrated approach Capture Enabled Business Process Management
The problem is lost productivity and user frustration around populating data into Line of Business applications via Manual Data Entry versus Automation
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Scan Operators End User - Accounting Tasks Tasks Get the right boxes Remove documents Remove staples or paper clips Prep the docs for scanning Scan the docs Index Verify Re-scan / index as applicable Re-assemble document sets Replace staples / paper clips Put back in box Move on to next box Old model - manual retrieval Go to the file room or cart Retrieve the right files Go back to your desk Work on files Return to file room or cart New model – ECM with scanning solutions Good - Start up ECM application, click around to find the right folder, find the file Better – Click on the specific Line of Business application that has a queue to retrieve next task Best - The next task on the priority list is pushed to you
These are either internal administrative applications (for accounting, customer service, HR, records management), or line of business applications (for selling and onboarding new customers, making products, servicing customers, etc.)
Digital content is being generated in office application suites, in email, and in critical line-of-business applications. There are new sources of digital content including social and instant messages
Some of these will be records repositories, but many of them will be line of business applications which may create records but not manage them effectively
The focal point should be: How SharePoint fits into the business objectives of the organization at the enterprise level What organizational structures need to be put in place to define and support the use of SharePoint (e.g. a Governance Committee, User Adoption Strategy, Content Taxonomy) How various SharePoint features can be used and/or combined to replace or complement existing systems and processes (e.g. the Corporate Intranet, Line of Business Applications, legacy ECM solutions) At a minimum, I think Decision Makers need to understand, at a high level , what the following features are and how they might be used to solve common business-technical problems: Various options for implementing Web-based Data Input Forms and Workflows in SharePoint Document Libraries, Document Sets, the Document ID Service and Remote Blob Storage Enterprise Content Types & the Managed Metadata Service Content Organizer, Drop-off Library and Content Organization Rules In-place Records Management in SharePoint 2010 Integration Support including Business Connectivity Services (BCS), the Business Data Catalog, SharePoint Web Services, etc
Some of these will be records repositories, but many of them will be line of business applications which may create content and records but not manage them effectively